|Frequently Asked Questions:|
Here are some commonly asked questions by lodging owners and managers.
Q: Do we use only the information you provide, or can we enter our own restaurants and attractions? Can we choose which ones appear on our website?
A: You can customize the data, adding and deleting the businesses that appear. There is a back end control page for you, and it's easy to use. As a dotComcierge client you have password protected access to this feature. An important point about this - to make sure that the mapping system works, you must include a real address.
Q: Can we make recommendations about our favorite restaurants and attractions?
A: Yes, and when you do, an icon appears next to the business, announcing it as an "innkeeper favorite". You can also make your own comments and reviews if you want. Any comments you make appear only on your dotComcierge pages, they are not for general public viewing, such as on a website like Travelocity. You are informing your own guests and potential guests through your dotComcierge, not to the general public.
Q: Can you design e-Cards for us? What are the costs?
A: As a client, we design a simple E-card for free. If you would like a custom design, or additional cards designed for you, the design cost is $50. The cards are free, this is just for the work involved in designing and proofing the cards.
Q: Can we enter our own events into the dotComcierge calendar?
A: We have the promoters of concerts, fairs, festivals and other events in your area inputting these events, so that you don't have to. However, you are encouraged to use the calendar to input additional events that your guests will be interested in. Other innkeepers in your area may do the same. When you or another person inputs an event, this will appear on all calendars in the area, not just yours. You cannot control which events appear. Please be careful not to duplicate existing events when inputting. The calendar is easy to access. You must be reasonable in using the calendar. In fairness to all lodgings on our service, it cannot be used to direct viewers to your lodging unless there is a legitimate event of general public interest, such as musical performance, book signing, etc.
Q: What determines what is "nearby' my lodging?
A: What is "nearby" is often determined by the guest. How far they want to travel for something might range from a few minutes to a few hours. For the most part it is determined by the region you are assigned by your state tourism bureau. We use their assignment of areas in determining what "region" you belong to. However, we are working on a more advanced system that will allow your guests to search within a certain milage range, and this will provide an additional option of distance, and determining what is "nearby".